Countries and Territories Included in the Western Europe Region

• Andorra
• Austria
• Belgium
• Denmark
• Faroe Islands
• Finland
• France
• Germany
• Gibraltar
• Great Britain
• Greece
• Greenland
• Holy See (Vatican City)
• Iceland
• Ireland
• Italy
• Jan Mayen
• Liechtenstein
• Luxembourg
• Malta
• Monaco
• Netherlands
• Norway
• Portugal
• San Marino
• Spain
• Svalbard
• Sweden
• Switzerland
• United Kingdom

Countries and Territories Included in the United States and Canada Region

• American Samoa
• Canada
• Guam
• Marshall Islands
• Micronesia, Federated States of
• Northern Mariana Islands
• Palau
• Puerto Rico
• United States of America
• United States Outlying Minor Islands
• Virgin Islands (US)

Countries and Territories Included in the Japan and Southeast Asia Region

• Brunei Darussalam
• Hong Kong
• Japan
• Korea, South
• Macau
• Malaysia
• Philippines
• Singapore
• Taiwan
• Thailand

Countries and Territories Included in the Australasia Region

• Australia
• New Zealand
• Papua New Guinea

Returns Policy

Within 30 days of delivery of your shipment, you may return any items to TheMasterpieceFactory, for any reason, for a full refund (we will also refund the return shipping cost, if the return is a result of our error).

Please note that we cannot accept the return of items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at TheMasterpieceFactory. We cannot exchange items.

You can submit your request for returns at Returns.

We will notify you of your refund via e-mail after we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 5 business days after we receive your return.

You might be subject to import duties and taxes, which are levied after a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from TheMasterpieceFactory, you are considered the importer of record, and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of the content of your order by product type.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

If the order is a gift the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.